REFUND POLICY
REFUND POLICY
Current Version
Last updated: 10.10.2025
This Policy sets out how to request a refund and how we handle such requests. It sums up the refund rules contained in our End User License Agreement and explains how we apply them in practice.
1. How do I request a refund?
To request a refund:
1. Open our Player Support website https://wargaming.net/support/.
2. Choose the game in which you made the purchase.
3. Click "Contact Support."
4. Follow further instructions provided on the website to finalise your refund request.
Please note that some payment methods may not support refunds (for more details, please see "What is a non-refundable payment method?" below). In such cases, we may have to administer your refund through another method, including in-game virtual currency.
If you purchased on third-party platforms (Steam, App Store, Google Play, Microsoft Store, PlayStation™Network), you may submit your request directly to them. The refund policies of those platforms will apply.
If you purchased a prepaid card, please contact the store where you made the purchase for their refund policy. Generally, valid prepaid cards may not be returned or replaced.
2. What can be refunded?
You are eligible for a refund if the item you purchased is defective or not as described as well as in other cases prescribed by laws of your country.
Also, we may offer refunds in addition to what is required by law if the item has not been used. Please see "What if I used the item?" below for more details.
Please note that other remedies may be available before you are eligible for a refund. For example, we may have the right to repair a defective item within a reasonable time by fixing a bug or to replace an item that is not as described with the one matching the description.
If you are not sure whether you are eligible, please request a refund and we will have a look.
3. Right of withdrawal
Instructions on withdrawal for EU residents
Instructions on withdrawal for South Korea residents
4. FAQs
1. Can my subscription be refunded?
Yes, you can request a refund of your subscription, but please note the difference between refunding a subscription and canceling it. You may cancel your subscription without any reason at any time. In such a case, you will be able to enjoy the subscription until the end of the current billing period, and you will not be charged going forward. By contrast, refunds require a valid legal reason (see "What can be refunded?" above). For more details about subscriptions, please read our Subscription Rules.
2. What if I have not received the purchased item?
Generally, we will make available the items to you immediately after the purchase (small delays may occur for technical or security reasons). If you do not receive your items, contact Player Support.
3. What if I used the item?
If you have requested a refund or are planning to do so, make sure that you do not use or consume the item. Otherwise, you may lose your refund rights. To give you a better idea, here are examples of what we consider used or consumed:
· In-game premium currency (gold, doubloons, etc.) that has been spent in the game;
· Elapsed Premium Account days;
· Opened crates, containers, or similar (even if you have not used the items that dropped from them);
· Vehicles, ships, or planes that have been in a battle.
4. My account was hacked. Can I request refunds for purchases made by the hacker?
First, it is important to take back control of your account. Please contact our Player Support immediately. We will try and mitigate the damage from the unauthorized access to your account. However, if such unauthorized access is due to your fault (e.g., if you shared your account or disclosed your login and password to someone else), you may have to accept the consequences.
5. Can I apply for a chargeback instead of a refund?
Chargeback is when you dispute a payment through your card issuer or bank to return your money.
If you are dissatisfied with the item you ordered, we strongly encourage you to contact us for a refund first. While we recognize that you have a right for a chargeback in certain situations, chargebacks are often associated with security breaches or fraud. Also, chargebacks often result in an unfair advantage when the player both keeps the purchased items and returns the money. Therefore, we may need to block your account to protect it from security breach or to prevent unfair advantage.
If a chargeback is made in relation to a gift, we may need to block both the sender's and the recipient's accounts. Please contact Player Support if this has happened to learn how to unblock your account.
6. I do not play your games, but I was charged. Why?
Please contact Player Support to report unauthorized charges. In most cases this occurs when your card or other payment method has been compromised. We therefore strongly recommend contacting your bank for security measures.
7. How long does it take to get a refund?
Player Support will consider your request and will communicate the outcome to you within the time required by law (typically, 14 days).
It normally takes 3–5 business days to receive the refund after it has been approved. The processing time may sometimes take longer depending on your payment method. Please note there are other parties in the process that are responsible to complete refunds, such as payment service providers, card-issuers, and banks. We often do not have control over them.
8. What if my card is blocked while I'm waiting for a refund?
Blocking a card typically means that the physical card is deactivated and can no longer be used for transactions. However, the account linked to the physical card remains active and can still receive funds. Hence, you will still be able to receive refunds to your account.
If the card or the account from which you made the payment is blocked or otherwise no longer available to you, please mention this in your refund request.
9. How many refunds may I request?
You may request an unlimited number of refunds.
However, if we determine that you are abusing refunds, we may limit your ability to make purchases or take other measures that are appropriate to prevent abuse.
10. What is a non-refundable payment method?
Some payment methods do not support refunds. In such cases, we will have to administer the refund through another payment method agreed between you and us. Please take this into account when making your purchase. Below, you will find a non-exhaustive list of such payment methods:
· PaysafeCard
· Razer
· Openbucks
· Mobile and SMS payments
· Epay
· WebMoney Japan
· Nexon
· Konbini
11. Are pre-paid cards refundable?
Valid prepaid cards may not be returned or replaced, nor may the value of the cards be exchanged for real money, except when required by applicable laws. If you have any issues with redeeming your prepaid card, please contact our Player Support.
12. Can I cancel an in-game transaction?
Generally, content you obtain by exchanging in-game items is not returnable, exchangeable for other content, or refundable for cash, or other goods or services, unless permitted in the game or by the EULA or required under applicable laws.
13. Gifts
You may order in-game items for another user as a gift if permitted in the Products. Gifts are subject to the same refund rules as other orders. However, because gifts involve two users—the sender and the recipient of the gift—your refund may affect the recipient. For example, a refunded gift may be removed from the recipient's account. We strongly recommend consulting Player Support before requesting a refund for a gift. IMPORTANT: If a chargeback is made in relation to a gift, we may need to block both the sender and recipient accounts. Please contact Player Support to learn how to unblock your account if this has happened. For more information on chargeback, please see "Can I apply for a chargeback instead of a refund?" above.
Who should I contact if I have questions?
Please contact our Player Support.
Last updated: 10.10.2025
This Policy sets out how to request a refund and how we handle such requests. It sums up the refund rules contained in our End User License Agreement and explains how we apply them in practice.
1. How do I request a refund?
To request a refund:
1. Open our Player Support website https://wargaming.net/support/.
2. Choose the game in which you made the purchase.
3. Click "Contact Support."
4. Follow further instructions provided on the website to finalise your refund request.
Please note that some payment methods may not support refunds (for more details, please see "What is a non-refundable payment method?" below). In such cases, we may have to administer your refund through another method, including in-game virtual currency.
If you purchased on third-party platforms (Steam, App Store, Google Play, Microsoft Store, PlayStation™Network), you may submit your request directly to them. The refund policies of those platforms will apply.
If you purchased a prepaid card, please contact the store where you made the purchase for their refund policy. Generally, valid prepaid cards may not be returned or replaced.
2. What can be refunded?
You are eligible for a refund if the item you purchased is defective or not as described as well as in other cases prescribed by laws of your country.
Also, we may offer refunds in addition to what is required by law if the item has not been used. Please see "What if I used the item?" below for more details.
Please note that other remedies may be available before you are eligible for a refund. For example, we may have the right to repair a defective item within a reasonable time by fixing a bug or to replace an item that is not as described with the one matching the description.
If you are not sure whether you are eligible, please request a refund and we will have a look.
3. Right of withdrawal
Instructions on withdrawal for EU residents
If you reside in EU, click here to read about your right of withdrawal
You have the right to withdraw from any Contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the Contract. To exercise the right of withdrawal, you must inform us,
Wargaming Group Limited
105 Agion Omologiton Avenue
1080 Nicosia
Republic of Cyprus
wf@wargaming.net
+357 22 864444
https://wargaming.net/support/,
of your decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form, but it is not obligatory. You can also fill out and submit the model withdrawal form or another clear statement electronically on our website https://eu.wargaming.net/support/cs/products/wot/article/10541/. If you make use of this option, we will send you confirmation of receipt of such withdrawal without delay (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the Contract, we shall reimburse to you all payments received from you under this Contract, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you have communicated us of the exercise of the right of withdrawal from that Contract, in comparison with the full coverage of these services under the Contract.
Important:
You lose your right of withdrawal after the Paid Items have been fully supplied and if the supply has begun with your prior express consent, and with the acknowledgement that you will lose your right of withdrawal once the Paid Items have been fully supplied by us.
You lose your right of withdrawal insofar as the Contract comprises the supply of Paid Items which are not supplied on a tangible medium if the supply has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
Based on the aforesaid you understand that by purchasing Paid Items, you consent that we make available these Paid Items to you directly after we have accepted your order. You will lose your right of withdrawal once the Paid Items have been made fully available to you by us. However, your right of withdrawal is not lost if you order Paid Items that are granted to you for a certain period of time (e.g. time-limited premium memberships).
Please note that due to technical limitations we cannot warrant that payments made by you via a specific payment method will be reimbursed to you via that same payment method. You agree that reimbursements for such payments can be facilitated by us via another, common means of payment, e.g. via transfer of money to your bank account, in case reimbursements via these payment methods are technically impossible. In any case, you will not incur any fees as a result of such reimbursement.
Instructions on withdrawal for South Korea residents
If you reside in South Korea, click here to read about your right of withdrawal
청약의 철회:
1.대한민국에 거주하는 이용자의 경우, 이용자는 7일 이내에 계약을 철회할 수 있는 권리가 있습니다. 구매 계약 체결일로부터 7일이 지나면 철회 기간은 만료됩니다. 철회권을 행사하려면 전화, 티켓, 이메일을 통해 해당 계약을 철회하겠다는 결정을 Wargaming Korea Limited에 알려야 합니다.
2. 이용자는 다음 각 호의 어느 하나에 해당하는 경우에는 워게이밍의 의사에 반하여 제1항에 따른 청약철회 등을 할 수 없습니다.
i. 이용자에게 책임이 있는 사유로 재화 등이 멸실되거나 훼손된 경우
ii. 이용자가 재화를 사용 또는 일부 소비한 경우
iii. 시간이 지나 다시 판매하기 곤란할 경우
iv. 복제가능한 재화 등의 포장을 훼손한 경우
v. 그 밖에 거래의 안전을 위하여 법령으로 정하는 경우
3. 이용자는 제2항 제ii호부터 iv호까지 규정에 따라 청약철회 등이 불가능한 재화 등의 경우에는 그 사실을 재화 등의 포장이나 그밖에 이용자가 쉽게 알 수 있는 곳에 명확하게 적시하거나 시험 사용 상품을 제공하는 등의 방법으로 청약철회 등의 권리 행사가 방해받지 아니하도록 조치하여야 합니다. 만약 워게이밍이 이러한 조치를 하지 아니한 경우에는 제2항 제ii호 내지 제iv호의 청약철회 제한사유에도 불구하고 이용자는 청약철회를 할 수 있습니다.
4.이용자는 제1항 내지 제3항의 규정에도 불구하고 유료서비스의 내용이 표시•광고 내용과 다르거나 계약내용과 다르게 이행된 경우에는 구매일 또는 유료서비스 이용가능일로부터 3월 이내, 그 사실을 안 날 또는 알 수 있었던 날부터 30일 이내에 청약철회를 할 수 있습니다.
철회의 효과:
1. 이용자가 계약을 철회하는 경우, 당사는 이용자가 해당 계약을 철회하기로 했다는 통지를 받은 날로부터 3일 이내에 부당한 지체 없이 배송비를 포함하여 본 계약에 따라 이용자로부터 수령한 모든 대금(당사가 제공하는 가장 저렴한 기본 배송 방식 이외에 이용자가 기타 유형의 배송을 선택하여 발생한 추가 비용 제외)을 이용자에게 환급합니다. 이용자가 명시적으로 달리 동의한 경우를 제외하고, 이용자가 최초 거래에 사용한 동일한 지불 수단을 이용하여 환불이 이루어지며, 환불로 인해 이용자에게 수수료가 부과되지 않습니다.
2. 이 경우 워게이밍이 이용자에게 환급을 지연한 때에는 그 지연기간에 대하여 전자상거래 등에서의 소비자보호에 관한 법률 및 시행령에서 정하는 이율을 곱하여 산정한 지연이자를 지급합니다.
3. 워게이밍이 위 대금을 환급함에 있어서 이용자가 신용카드나 그 밖에 전자상거래 등에서의 소비자보호에 관한 법률 시행령으로 정하는 결제수단으로 대금을 지급한 때에는 지체없이 당해 결제수단을 제공한 사업자로 하여금 대금의 청구를 정지 또는 취소하도록 요청합니다. 다만 워게이밍이 결제업자로부터 이미 대금을 지급받은 때에는 이를 결제업자에게 환불하고 이를 이용자에게 통지합니다.
4. 워게이밍은 이미 재화 등이 일부 사용되거나 일부 소비된 경우에는 그 재화 등의 일부 사용 또는 일부 소비에 의하여 이용자가 얻은 이익 또는 그 재화 등의 공급에 든 비용에 상당하는 금액을 이용자에게 청구할 수 있습니다.
5. 철회 기간에 이용자가 서비스 개시를 요청한 경우, 이용자는 계약에 따른 전체 서비스 범위와 비교하여 이용자가 해당 계약의 철회권 행사를 당사에 통지한 시점까지 이미 제공된 서비스 범위에 해당하는 합리적인 금액을 당사에 지불해야 합니다.
중요 사항:
유료 콘텐츠 또는 서비스가 제공되었으며, 당사가 유료 콘텐츠 또는 서비스를 제공하면 이용자는 철회권을 상실하게 된다는 사실에 대한 이용자의 사전 명시적인 동의와 인식을 바탕으로 해당 유료 콘텐츠 또는 서비스 제공이 개시된 경우, 이용자는 철회권을 상실합니다.
계약이 유형 매체로 제공되지 않는 유료 콘텐츠 또는 서비스의 제공으로 구성된 경우, 이용자의 사전 명시적인 동의와 아울러 이용자가 철회권 상실에 대해 인식한 상태로 서비스가 개시되는 경우, 이용자는 철회권을 상실합니다.
4. FAQs
1. Can my subscription be refunded?
Yes, you can request a refund of your subscription, but please note the difference between refunding a subscription and canceling it. You may cancel your subscription without any reason at any time. In such a case, you will be able to enjoy the subscription until the end of the current billing period, and you will not be charged going forward. By contrast, refunds require a valid legal reason (see "What can be refunded?" above). For more details about subscriptions, please read our Subscription Rules.
2. What if I have not received the purchased item?
Generally, we will make available the items to you immediately after the purchase (small delays may occur for technical or security reasons). If you do not receive your items, contact Player Support.
3. What if I used the item?
If you have requested a refund or are planning to do so, make sure that you do not use or consume the item. Otherwise, you may lose your refund rights. To give you a better idea, here are examples of what we consider used or consumed:
· In-game premium currency (gold, doubloons, etc.) that has been spent in the game;
· Elapsed Premium Account days;
· Opened crates, containers, or similar (even if you have not used the items that dropped from them);
· Vehicles, ships, or planes that have been in a battle.
4. My account was hacked. Can I request refunds for purchases made by the hacker?
First, it is important to take back control of your account. Please contact our Player Support immediately. We will try and mitigate the damage from the unauthorized access to your account. However, if such unauthorized access is due to your fault (e.g., if you shared your account or disclosed your login and password to someone else), you may have to accept the consequences.
5. Can I apply for a chargeback instead of a refund?
Chargeback is when you dispute a payment through your card issuer or bank to return your money.
If you are dissatisfied with the item you ordered, we strongly encourage you to contact us for a refund first. While we recognize that you have a right for a chargeback in certain situations, chargebacks are often associated with security breaches or fraud. Also, chargebacks often result in an unfair advantage when the player both keeps the purchased items and returns the money. Therefore, we may need to block your account to protect it from security breach or to prevent unfair advantage.
If a chargeback is made in relation to a gift, we may need to block both the sender's and the recipient's accounts. Please contact Player Support if this has happened to learn how to unblock your account.
6. I do not play your games, but I was charged. Why?
Please contact Player Support to report unauthorized charges. In most cases this occurs when your card or other payment method has been compromised. We therefore strongly recommend contacting your bank for security measures.
7. How long does it take to get a refund?
Player Support will consider your request and will communicate the outcome to you within the time required by law (typically, 14 days).
It normally takes 3–5 business days to receive the refund after it has been approved. The processing time may sometimes take longer depending on your payment method. Please note there are other parties in the process that are responsible to complete refunds, such as payment service providers, card-issuers, and banks. We often do not have control over them.
8. What if my card is blocked while I'm waiting for a refund?
Blocking a card typically means that the physical card is deactivated and can no longer be used for transactions. However, the account linked to the physical card remains active and can still receive funds. Hence, you will still be able to receive refunds to your account.
If the card or the account from which you made the payment is blocked or otherwise no longer available to you, please mention this in your refund request.
9. How many refunds may I request?
You may request an unlimited number of refunds.
However, if we determine that you are abusing refunds, we may limit your ability to make purchases or take other measures that are appropriate to prevent abuse.
10. What is a non-refundable payment method?
Some payment methods do not support refunds. In such cases, we will have to administer the refund through another payment method agreed between you and us. Please take this into account when making your purchase. Below, you will find a non-exhaustive list of such payment methods:
· PaysafeCard
· Razer
· Openbucks
· Mobile and SMS payments
· Epay
· WebMoney Japan
· Nexon
· Konbini
11. Are pre-paid cards refundable?
Valid prepaid cards may not be returned or replaced, nor may the value of the cards be exchanged for real money, except when required by applicable laws. If you have any issues with redeeming your prepaid card, please contact our Player Support.
12. Can I cancel an in-game transaction?
Generally, content you obtain by exchanging in-game items is not returnable, exchangeable for other content, or refundable for cash, or other goods or services, unless permitted in the game or by the EULA or required under applicable laws.
13. Gifts
You may order in-game items for another user as a gift if permitted in the Products. Gifts are subject to the same refund rules as other orders. However, because gifts involve two users—the sender and the recipient of the gift—your refund may affect the recipient. For example, a refunded gift may be removed from the recipient's account. We strongly recommend consulting Player Support before requesting a refund for a gift. IMPORTANT: If a chargeback is made in relation to a gift, we may need to block both the sender and recipient accounts. Please contact Player Support to learn how to unblock your account if this has happened. For more information on chargeback, please see "Can I apply for a chargeback instead of a refund?" above.
Who should I contact if I have questions?
Please contact our Player Support.
